Using a Discount Code

Codes are simple until they aren't. Here's where to enter yours and what to check if it won't take.

Where the code goes

Add what you want to your cart, then continue to checkout. The discount field appears at checkout, alongside your order summary. Paste or type the code there and apply it before completing payment — the total updates to show the discount before you pay.

Check the code itself first

Most rejected codes come down to something small:

• Typos and stray spaces. Copying a code from an email often picks up a space at the end. Delete it and retype the code by hand.
• Case and characters. Type it exactly as you received it, and watch for a zero that's actually the letter O.
• Expiry. Codes run for a set period. If it's from an older email, it may simply have closed.

Check what's in your cart

A code can be valid and still not apply to your order. Codes are often set up to work on specific products, a specific collection, or above a minimum order value. If the code was sent for a particular promotion, it applies to the items in that promotion — adding a different item to the cart won't unlock it.

If you're not sure whether codes combine

Whether two offers can be used together depends on how each one was set up, and it isn't something you can reliably tell from the code itself. If you're holding more than one code, or a code plus an ongoing offer, ask us before you order and we'll tell you exactly what applies to your cart. That's faster than trying combinations at checkout and guessing why one drops off.

If you already placed the order

Don't panic and don't place a second order. Contact us with your order number and the code you meant to use, as soon as you can. We can't promise an outcome in advance, but we'd far rather hear from you than have you sit on it — tell us early and we'll do what we can.

If it's the checkout misbehaving rather than the code

Sometimes the field itself is the problem: the page won't respond, or the total won't refresh. Try a different browser, disable ad blockers or privacy extensions for the checkout page, or switch devices. More of those fixes are in Payment and Checkout Problems.

One last thing

Shipping is free on every order regardless of size, weight, or destination — so you never need a code for that. See How Long Delivery Takes for what happens next once your order is in.